Privacy policy Detnov

This website is owned by DETNOV SECURITY SL, with T.I.N. B63924708 and registered in the companies register of BARCELONA, in volume 37776, folio 61 and page B 312087.


1.- Acceptance by the user

Any user entering this website implies acceptance of these general conditions of use. For this reason, we recommend that you carefully read the contents hereof if you wish to enter and use the information and services offered on this website.

2.- Intellectual and industrial property rights

This website, and the information and items contained on it, such as text, documents, photographs, drawings, graphical representations, sounds, databases, logos, brands, trade names or other distinctive signs are protected by the intellectual or industrial property rights owned by DETNOV SECURITY SL.

Consequently, it is strictly forbidden to exploit, reproduce, distribute, transfer to third parties, publicly disclose and modify all or part of this website or the information and aforesaid items contained on it, using any means or medium, or to erase, alter or decompile said information and content, without the prior and express authorisation of their respective owners. A breach of this prohibition may constitute an offence that is punishable under the current law.

Notwithstanding the foregoing, the user may print out, download and copy the content of this website and even store it on the hard drive of their own computer or any other medium when the purpose of doing so is solely intended for personal and private use.

3.- Responsibility of the user

The user agrees not to use this website or the information or content offered on it to carry out activities that are illegal, indecent or against public order and, generally, to use it in accordance with these general conditions of use.

The opinions, content and, generally, any activities carried out by the user are their sole responsibility and DETNOV SECURITY SL shall be held harmless against any losses and damages that may arise from those activities that are beyond its control and carried out without its actual knowledge.

The user must refrain from removing, altering, circumventing or manipulating any protection device or security system that is installed on the website of DETNOV SECURITY SL.

4.- Responsibility of DETNOV SECURITY SL

DETNOV SECURITY SL is not responsible for any losses and damages that may be incurred by the user due to errors in the content of its website or which prevent it from being properly displayed, due to the website being unavailable or due to the spreading of computer viruses or malware that may alter the user’s computer system (hardware and software) and documents or files, despite having adopted all necessary technological measures to avoid it.

5.- Changes to the website

At any time and without prior notice, DETNOV SECURITY SL reserves the right to make any changes that it deems fit to its website, altering its structure or design and changing or removing content or services. Furthermore, it reserves the right to temporarily suspend accessibility to its website without prior notice, due to the occasional need to perform maintenance, repairs, updates or make improvements to it.

6.- External links and hyperlinks

If the website contains links to other websites, DETNOV SECURITY SL   shall have no control over those sites or over their content.

Consequently, DETNOV SECURITY SL   accepts no responsibility for the content of links that belong to third-party websites, nor does it warrant the technical availability, quality, reliability, accuracy, comprehensiveness, truthfulness, validity or constitutionality of any material or information contained on those hyperlinks or other websites. Moreover, the inclusion of these external links shall not imply any association, merger or partnership with the linked entities.

7- Applicable legislation

These general conditions of use are governed by Spanish law. Any dispute that may arise between the user and DETNOV SECURITY SL in relation to the use of this website shall be settled in the courts of the city of Barcelona (Spain), with the user waiving any other jurisdiction that may be applicable.

8- Personal data protection

Pursuant to the General Data Protection Regulation (GDPR), DETNOV SECURITY SL always ensures the security and confidentiality of the personal data provided by the user, as well as the appropriate use and processing thereof.

In this regard, the personal data provided by users shall be added to a computer file, for information, commercial and/or contractual purposes. DETNOV SECURITY SL is responsible for processing the data that is included in that file.

In any event, the user shall be liable for the truthfulness of the data provided and they accept responsibility for informing DETNOV SECURITY SL of any changes to it, with DETNOV SECURITY SL held harmless against any liability in this regard.

At any time, the user has the right to exercise their rights of access, to rectification, to erasure, to restrict processing, to portability and to object to the processing thereof, in accordance with the terms set forth in the GDPR and any other implementing regulations, by sending a request by post to the registered address of DETNOV SECURITY SL or by email to

Privacy Policy

  1. Who is the controller of your personal data?

Data controller: DETNOV SECURITY SL C/ de la Ciència 30-32
08840 – Viladecans, Barcelona (Spain)

  1. What are the purposes for continuing to process your personal data?

We process the personal data of our contacts, customers and suppliers for the purpose of managing the commercial relationship with our organisation and, in particular, any contractual aspects, the sending of information about our organisation and the sector, any activities, campaigns or events that are being held and sending informative and marketing communications (including by electronic means).

  1. How long do we retain your personal data?

The personal data will be retained for six (6) years, in accordance with the current accounting regulations and, where appropriate, for ten (10) years, in accordance with the anti-money laundering regulations. In any event, DETNOV SECURITY SL will retain your personal data for as long as it is necessary for the fulfilment of our contractual relationship, unless you ask us to erase it. Furthermore, it will be retained for the time necessary to fulfil the legal obligations that apply in each case, according to the type of data.

  1. What is the legitimate interest in processing your personal data?

The lawful bases for processing the personal data are mutual interest and the user’s consent.

  1. Who will be the recipients of your personal data?

The data can only be disclosed to organisations within the group or third parties associated with DETNOV SECURITY SL within the scope of managing its products and/or services, for the purposes referred to above, and to the competent public authorities when the current regulations so require.

DETNOV SECURITY SL’s employees who have authorised access rights according to the internal security structure of DETNOV SECURITY SL may access your personal data with the objectives and for the purposes described in this Privacy Policy. All of DETNOV SECURITY SL’s employees have been trained and informed of their responsibilities in this regard and they sign the corresponding confidentiality agreement. Similarly, your data may be accessed by third-party organisations whose involvement is required and/or necessary for the proper management of the service provision.

DETNOV SECURITY SL has established contracts or contractual agreements and security measures with third parties, to ensure an appropriate level of security and protection for the personal data across the whole related chain.

  1. What are your rights regarding your personal data?

You can request access to and the rectification, erasure, restriction of processing, portability and object to the processing of your personal data at any time.

You can withdraw you consent to be sent marketing communications and exercise the aforementioned rights by sending an email to, attaching documentary proof of your identity. This is unless you have already informed us by using the unsubscribe option that is at the end of the emails, in which case we already have that information.

If you do not receive a satisfactory response and you wish to file a complaint or obtain further information about any of these rights, you can contact the Spanish Data Protection Agency (

  1. What is the nature of the personal information that we store?

We store basic data for identification and interaction purposes, to create invoices, e.g. name, shipping address, TIN, bank account number, if the customer wishes to use direct debit.

  1. What is the policy regarding data storage/availability/backups and its location?

Information is not deleted unless the user asks for it to be erased and said erasure is appropriate (see point 3). It is always available, although it may be restricted for sending marketing/commercial newsletters if the user has exercised their right of erasure, right to restrict processing or right of objection. We make backups of the servers that contain data; these are duly monitored and safeguarded.

  1. What is the policy regarding information privacy and security and access to the information?

Access to the database is protected by usernames and passwords.
In the case of remote access, the VPN protocol is used for this.

  1. What is the security incident response and impact assessment policy?

DETNOV SECURITY SL has adopted appropriate technical and organisational measures and these measures have been implemented for personal data that may potentially be subject to security breaches. People who are not authorised to access the data of customers/users are unable to access it.

DETNOV SECURITY SL has carried out and regularly updates a risk assessment of the vulnerability of the personal data and the impact of this on the security of the privacy of customers/users.

  1. What is the policy regarding deleting information when a service is cancelled?

DETNOV SECURITY SL deactivates the accounts of any customers/users who decide to unsubscribe and have exercised their right of erasure. In such cases, the data of the customer/user would be blocked and retained for the legally prescribed time, solely for the purpose of fulfilling any legal obligations that arise from the past relationship between the parties.

  1. Who is our Security Manager with responsibility for data protection? 

DETNOV SECURITY SL has no legal obligation to appoint a DPO (Data Protection Officer) under the current law.

Regardless of this, DETNOV SECURITY SL has appointed a Data Security Manager, in order to ensure the proper implementation of this Privacy Policy and make sure that its requirements are met with regard to the personal data of the organisation’s internal and external users. You can contact our Data Security Manager at

If DETNOV SECURITY SL were to identify a personal data security breach, the users would be informed of this as soon as possible and, if there were a significant risk, the competent authority would also be notified.